What protections do our clients get?
Our return policy is valid within 7 days of delivery of our products. If the product you received is somehow damaged or not as described you can return it within 7 days from receiving it and we'll refund your order in full. No questions asked!
Everyone who shops on Reborn-Dolls-For-Sale.com receives the following guarantees for each purchase:
1. Full refund if you don’t receive your order
You will get a full refund if your order does not arrive within the delivery time promised by the seller.
How it works:
Buyers on Reborn-Dolls-For-Sale.com set a delivery time with a maximum of 60 days. If you can prove that you did not receive your order within the stated delivery time, you will get a full refund.
Full refunds are not available in the following circumstances:
- Your order did not arrive due to factors within your control (i.e. providing a wrong name, wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by natural disaster, etc.)
- Other exceptional circumstances outside the control of Reborn-Dolls-For-Sale.com
2. Full or partial refunds if the item is not as described
You can get a partial refund if your item is significantly different from its description or damaged (completely different model or one with much smaller or bigger size). You can choose to receive a partial refund (negotiable) and keep the product if you can prove that the item is not as described on the site.
How it works:
If your item is not as described, you should contact the seller to discuss a resolution. If you can accept the product and want to keep it, you should negotiate a partial refund with us.
Otherwise, you will get a full refund as established by our return policy but you'll have to return the product to us and cover the shipping costs.
IMPORTANT: Please keep in mind that buyers should try to file a claim to the logistic company to recover the cost of damage or loss. They are also responsible for any return shipping fees that apply.