FAQ - All Your Questions Answered
Q: How much does shipping cost?
A: Our shipping the United States is completely free of charge! If you're in the U.S. you'll receive our dolls with at no additional cost! For other countries, please see our shipping costs which are shown on the second step of the checkout process. If you see the message "FREE international shipping" this means you won't have to pay anything.
Q: How long does the delivery take?
A: Fast and safe shipping is our top priority! Usually, our items arrive within 15-20 days. However, we've had deliveries which took just 10 days to arrive at our clients' doorstep. Please note, that prior to shipping we have a processing time which takes 3-5 days.
Q: What courier do you use?
A: We work with ePacket delivery from China. It's the fastest and most reliable shipping provider which delivers your goods from our factory in China directly to your doorstep.
Q: How can I track my order?
A: You can track your package location by visiting this link at any time. It tracks it in real time.
Q: How much do your silicone baby dolls cost?
A: Our cheapest babies' prices start from as low as $50 while the most expensive ones are around $200.
Q: What type of materials are used for your lifelike dolls?
A: Our dolls bodies are made of premium soft polymer silicone vinyl. The body is usually filled with cloth in order to make its weight more realistic, usually between 0.8 kg and 1.5 kg.
Q: How can I buy one of your babies?
A: It's super simple. Just visit one of our products. Click on the "Add to cart" button on the right side of the doll's picture and you'll be taken directly to the checkout process. From there onward, you'll be asked to fill in your personal information (step 1), to choose your shipping terms (step 2) and to enter your credit card details or to log in to your PayPal in order to pay for your baby.
Q: Who buys our dolls and why?
A: Our realistic babies are usually bought for 3 reasons: as a gift for a child, as a gift for adult women or as collectible items for our clients' doll collections.
Q: Can children play with these dolls?
A: Yes, most certainly. Many of our clients buy our products as gifts for their kids. Just make sure you read the instructions on the package once you've received it to avoid any problems. The materials we use are eco-friendly, safe and of the highest quality.
Q: Do you have a refund and return policy?
A: Yes, absolutely! If your product is damaged or you never receive it for some reason, we'll be happy to refund all your money. Read about our returns and refund policies here.