FAQ – ALL YOUR QUESTIONS ANSWERED
Q: How much does shipping cost?
A: Our shipping the United States starts from as low as $19.99 with ePacket. If you’re in a hurry, you’ll love our UPS delivery option which will deliver your items 2-3 times faster at $39.99.
If you’re outside the United States, please see our international shipping fees of $29.99 which are shown on the second step of the checkout process.
Q: How long does the delivery take?
A: Fast and safe shipping is our top priority! Usually, our items arrive within 7-14 working days. However, we’ve had deliveries which took just 10 calendar days to arrive at our clients’ doorstep with ePacket courier. For $39.99 you’ll receive your package in just 3-6 working days. This is 3 times faster than our usual shipping.
Please note, that prior to shipping we have a processing time which takes up to 5 days depending on the amount of orders we have and the time of the year.
Q: What courier do you use?
A: We work with ePacket express delivery from China and the American United Parcel Service (UPS). Those are two of the fastest and most reliable shipping providers in the world which deliver your goods from our factory in China directly to your doorstep.
Q: How can I track my order?
A: You can track your package location by visiting this link for ePacket and this link for UPS at any time. From there you can track your items’ location it in real time.
Q: How much do your baby dolls cost?
A: Our cheapest lifelike baby dolls start from as low as $29.99 while the most expensive OOAK reborn dolls are sold for $650 or more and their realism is simply stunning!
Q: What type of materials are used for your lifelike dolls?
A: Our dolls bodies are made of premium high-quality soft vinyl or liquid platinum silicone. The body of our soft vinyl dolls is usually filled with cloth and PP in order to make its weight more realistic, usually between 1 kg and 2 kg. However, our most realistic full body silicone or full body vinyl babies can weight up to 4 kg.
Q: How can I buy one of your babies?
A: It’s super simple. Just visit one of our products. Click on the “Add to cart” button on the right side of the doll’s picture and you’ll be taken directly to the checkout process.
Next, you’ll be asked to fill in your personal information – name, address, email, phone, etc. (step 1), to choose your shipping method – economy or express (step 2). Finally, enter your credit card details or to log into your PayPal in order to pay for your baby. That’s all!
Q: Who buys our dolls and why?
A: Our realistic babies are usually bought for 3 reasons: as a gift for a child, as a gift for adult women or as collectible items for our customers’ doll collections.
Q: Can children play with these dolls?
A: Yes, most certainly! Many of our clients buy our products as presents for their kids. Just make sure you read the instructions on the package once you’ve received it to avoid any problems. The materials we use are eco-friendly, safe and of the highest quality.
Q: Do you have a refund and return policy?
A: Yes, absolutely! If your product is damaged, delivery is delayed for more than 30 days or you never receive it for some reason, we’ll refund all your money and we’ll apologize for the inconvenience we caused you.
Read about our returns and refund policies here.